Dispatch & Delivery
Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation email with details of your order.
(You will find all your order processing status information by entering your invoice number in the order tracking form on our homepage, where you can viewand track your order status).
Not all orders can be tracked. Please allow 5 working days (10working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver andreturn the item/s to us.
We aim to dispatch most orders within 24 hours of receipt as mostitems are in stock. You will receive a confirmation email once we havedispatched the order.
Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.
Our recorded delivery will require a signature upon delivery.
Refunds & Returns
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information, see Your Statutory Rights.
Where you're withdrawing from your purchase within the seven working day cooling-off period, and there's been no error on our part, we'll refund the cost of the item and the cost of sending the item to you as follows:
- where you're returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you're returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
We won't refund the costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part, or because it is defective.
Where you are withdrawing from your purchase between seven and 28 days after delivery, and there's been no error on our part, we'll refund only the cost of the item.
If you return something because of an error onour part or because it's damaged or defective, we'll refund the delivery charges incurred in sending the item to you.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for returning the item to you.
Unless found faulty, used goods cannot be returned and or refunded.
To organise your return of your faulty product, please email us at support@gecigarette.com orcontact us on 0207 517 6074 and speak to our customer service team.
Availability
Orders are subject to the availability of stocks. If your choiceof product is not available we will contact you to offer the following options:
- Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required.
- A delay until the product becomes available.
- Cancellation of the entire order and a full refund.
- If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.